SWIM TANK AQUA TOTS POLICIES 

(These policies are noted on the 2013-2014 consent forms  which everyone signed either as new students or when they re-registered in the spring)

1. Class Withdrawal Policy
  • Aqua Tots ONLY guarantees refunds/credits when a child is approved for a medical withdrawal from a class. 
  • A medical withdrawal will only be approved for students who suffer from medical conditions that prohibit swimming (A doctor's note is required).
  • Parents are required to notify us, in writing, (by: fax, email, or a written note) that their child will need a medical withdrawal.
  • On that date we will withdraw the student from their current class and refund or credit the family for the remaining # of classes in that session. 
  • Once your child has recovered you are welcome to contact us and re-register for any class with availability.  
  • If you are taking an extended leave of more than 6-8 weeks you will have to re-register as a "returning family".  
  • ALL refunds will have a $25 processing fee deducted from them.
  • Aqua Tots cannot offer make ups for missed classes even if there is a medical reason.  The only way to receive any type of credit/refund is through the medical withdrawal.

2. You may not request specific teachers

  • We run group lessons, and the students rotate through all of the instructors. Every student will have to work with every teacher, both male and female. All of our teachers are trained the same way and every teacher will be updated on the students he or she is taking that day.

3. Re-registration

  • In order to retain your child's spot each session you must register on time. If you fail to pay or notify us that you want to continue you may lose your spot. Payment plans are available.  

4. Missed Class Policy

  • Aqua Tots does NOT offer replacement classes for missed classes no matter what the reason (as stated on the 2013-2014 consent forms)
  • Aqua Tots will award a Free Family Swim pass to students when they miss a class.
  • If your child attends a 2x a week class you will be awarded up to 4 Free Family Swim Passes (1 for each missed class - max of 4 per session).
  • If your child attends a 1x a week class you will be awarded up to 2 Free Family Swim Passes (1 for each missed class - max of 2 per session)
  • Family swim passes have to be used during the current swim season (September 2013 through June 2014 - they do NOT roll over, they expire).
  • Family swim time is a great opportunity to share the fun with your children and to practice & reinforce all the skills that they are learning!
  • Link to more details

5. What happens if Aqua Tots cancels a class for mechanical reasons?

  • If there is a pool malfunction or a water contamination issue that causes a pool closure, we will offer you a rescheduled class day/time.  If we are unable to reschedule the class for you, you will be offered $25 in "Aqua Bucks" which can be used to purchase any of our merchandise.

6. Aqua Tots reserves the right to change the class schedule at any time.

  • If we cannot place you in another class we will refund you for the remaining # of classes in your session. 

7. Viewing your child's class

  • Parents/ caregivers are welcome to view their child's class from any of the designated viewing areas.  You are not allowed to view class from the pool deck.  For younger students you should remain nearby so that you can take your child to the bathroom if needed.  This is NOT a drop off program you are required to stay on site unless you make arrangements with us in advance!
8. Weather closures
  • If there is severe weather, Aqua Tots mayl close.  Closures are announced via email and on our website. We have also recently linked up with "rained out" which will notify you via text if you signed up.  For morning closures we post announcements by 7:30 am.  For early dismissals we will send out an email blast as wells as use the rained out system.  We base our snow closures on our ability to clear our parking lot & the ability of our staff to travel safely to work.  In the case of other severe weather there may not be time to notify clients in advance.  If we have to cancel a class due to weather you will be awarded $25 in "Aqua Bucks" which can be used to purchase merchandise or any special day programs. 
9. Insurance/ Registration Fee
  • Aqua Tots charges a yearly $40 non refundable registration fee per child.  If you have more than one child enrolled the 2nd child will be charged $30, the 3rd child will be charged $20, and the 4th child will be charged $10. 

Facility Rules

1. No Shoes On Deck

  • The Board of Health regulates that you are not to wear shoes on a pool deck. Shoes worn "outside" carry germs and dirt. It is unhealthy and unfair to subject the children and the teachers to these germs.

2. No Food on Pool Deck or in the Locker Rooms

  • This is a Board of health rule. Food brings bugs and rodents. All eating should be done in our viewing rooms. We also ask that you NEVER bring nuts to this facility as we have several students who are severely allergic.

3.Locker Rooms

  • Boys over the age of 6 should use the family changing area OR the boys locker room.  Girls over the age of 6 should use the family changing room or the girls locker room.  Moms you do NOT belong in the boys locker room. Dads you do not belong in the women's locker room.

4. Caps

  • All female swimmers 2 ½ and older must bring and wear a bathing cap boys with long hair are also required to bring a wear a cap.

5. Diapers

  • No regular diapers are allowed in the pool. Swim diapers ONLY please (pull ups are NOT allowed be sure you are using a swim diaper).  There are reusable swim diapers on the market.  They are usually plastic swim diapers with a cloth lining BUT be sure they have tightly gathered legs so they will effectively contain any accidents.